Can i cancel directv because viacom

The supervisor might have abilities that the initial representative did not. Inform the supervisor that you enjoy DirecTV's service and may sign up with them again in the future. If they tell you they can't waive the fee, ask them to reduce it. Inform the supervisor that the contract was confusingly worded. You can also threaten to contact the Better Business Bureau or the Federal Communications Commission about DIRECTV's misrepresentation of its service contract, though this should be your last move since it negates any courtesy up to this point.

Yes, but you will still be required to pay your final bill and any additional fees you might owe, including cancellation fees as stipulated in your contract. Keep in mind when you call to cancel, they might be willing to negotiate a better deal with you to keep you on as a customer.

Not Helpful 8 Helpful You can cancel it anytime before installation. If it has already been installed, you will have to pay the early termination fee. Not Helpful 3 Helpful Yes, unless you own it. Keep the dish, cable, and mounts. Return the receivers and broadband adapters. Not Helpful 7 Helpful That dish will stay there until you remove it yourself or pay someone to remove it.

Yes and No. If its bundled you will need to cancel the bundle then order the internet package. If its not bundled, then just cancel the Directv and do nothing to keep the internet. That will depend on whether or not you're leasing the equipment from them. Any equipment that you bought on your own then activated will be yours to keep. Any equipment you got from DirecTV has to be returned.

You can call DirecTV and they will be glad to tell you the difference. Not Helpful 12 Helpful No, the dish remains. I canceled with them at one point, went a year or two without cable, and contacted them again when I wanted to use their services again.

My dish remained the whole time. Not Helpful 3 Helpful 8. Accounts generally cannot be transferred to someone else. The only way it can be transferred to another person is if it is the spouse of a deceased customer. Not Helpful 1 Helpful 5. Cancel after your contract ends, or move to a location without a line of sight i. There is no other way - a contract is a contract, and you agreed to its terms, including the early termination fees.

Not Helpful 13 Helpful Call Directv and inform them you would like to cancel. They may transfer you to their retention department, if so inform them you would like to cancel. Once they have canceled your subscriptions and deactivated all your receivers , send back your equipment and pay your final bill. You may have to pay an early cancellation fee if under contract plus any past due amounts owed. You also may incur some other inconveniences if you are bundled and would like to keep part of the bundle, such as re-ordering a new package without Directv..

Include your email address to get a message when this question is answered. By using this service, some information may be shared with YouTube. DirecTV employees are trained to attempt to keep you on your plan by using any legal means necessary, so you'll have to stand firm in your decision to cancel. With that in mind, always remember to be polite and courteous—the people on the other end of the phone are just doing their jobs.

Helpful 0 Not Helpful 0. DirecTV coverage is fairly comprehensive, meaning that you can't say that you're moving to a well-populated country to get out of your DirecTV contract. Try saying that you want to cut your satellite TV cord instead. Cancelling DirecTV at the beginning of a renewal cycle will be the most expensive cancellation option.

Keep track of your renewal period so that you don't accidentally cancel at the beginning of a two-year contract. Helpful 1 Not Helpful 0. DirecTV likes to offer lots of free services as incentives for staying on your plan; however, be aware that the services will often automatically renew at the end of the free trial, resulting in you being billed for the service.

Helpful 1 Not Helpful 2. If you cancel before your term of service typically 12 to 24 months has elapsed, you must pay a pro-rated cancellation fee. Helpful 1 Not Helpful 3. The number is valid, but the phone number will put you in touch with a company that pretends to be DirecTV.

However, they are not. When you call the number, they will first ask for your personal information phone number, address, etc. You will also most likely get put on their mailing lists and they will probably sell your phone number. Always call DirecTV directly. Related wikiHows How to. How to. About This Article. Written by:. Co-authors: Updated: August 10, Categories: Satellite Television. Thanks to all authors for creating a page that has been read , times.

Luckily my 2-year DirecTV contract had expired by the time I called to cancel. What About All the Equipment? Lucky you, you get to keep that beautiful satellite dish fastened to your roof.

Namely your receiver, remote, and cords. To make it happen you just visit your online account, no phone call required. There is NO contract or early termination fees to worry about. So now what?

Find a mix of these 5 that makes the most sense for your viewing habits. If you live out in the country, or have mountains around, you might only get a couple channels. Cons: Limited local programming, eats up broadband quickly.

I was happy with their service both times and the Fubo user interface was simple to use. Bottom line, cut the cord and start saving money today. When you call, you will go through the prompts to input your account details. Listen through the prompts until you hear the option to cancel and then you can go from there. Asking for the retention department will help get you to the people that can help you cancel your account.

Once you tell them that you want to cancel, they will try to talk you out of it. They might even lie to you to try and get you to stay. Just stick to your guns, thank them for the information, and let them know that no matter what they say you want to cancel DirecTV. On the phone they will explain how to return your equipment. They will send you a box so that you can return your receiver and remote. Anything else mainly the dish and some cords is yours to keep.

As soon as you receive the box, you should pack up your equipment and send it back. The equipment needs to be returned within 3 weeks otherwise you will be charged for what is not returned. When you take the box, you should receive tracking information. On the plus side, it should be the last bill that you receive from DirecTV. Keep in mind that cable bills are known for being a little hard to read.

If you are confused about the costs and end up calling the billing department, be aware that they will try to convince you to resign up for DirecTV. You should talk cancellation fees with the retention representative. If you feel you have extenuating circumstances that should get you out of your contract and out of the fee, you can let them know. Granted, there will be some hassles, and a few extra fees.

If you have questions about how to cancel your DirecTV account, feel free to let us know in the comments! It took me 3 phone calls of varying lengths 20 minutes to over an hour to cancel my account due to Direct TV trying to tell me I was in a contract I was not in. I had to go back in my emails to find the agreement for the most recent contract.

I read to them the order date and confirmation number and the information from the email and they still tried to tell me that I had a contract that I did not have. I also filed a complaint with the FTC, which they knew I was doing but even knowing this it took me that long to get things straightened out and cancelled.

So I took a different approach. After months of research, testing and trying out free services I was ready. I read all the blogs about how hard this would be and was ready. I decided to be frank and be kind. I used some Carnigie techniques, like using the first name of the person I was talking to, asking them how their day was going, thanking them for great service not a lie , but just need to reduce the bills.